AT&T Continually Slapped With Worst Customer Satisfaction; Still Pursues T-Mobile Merger

Anyone who has any kind of experience with AT&T knows that their service can, on occasion, be less than stellar. As a user myself with an iPhone 4S (great phone), I’ve most definitely had my share of dropped calls; albeit the new iPhone’s “switching” antenna system vows to fix that. From my overall personal experience, I think it’s great. I know many people who, when I speak to them about their experience with AT&T, will say it’s fantastic, that they love it.

Others will tell me that they’re absolutely sick of it, but remain bound to a 2-year contract with the wireless carrier, and cannot purchase a different phone on a new carrier unless they shell out some ridiculous sum of money, including cancellation fees. Regardless, the opinions I get from people are pretty mixed from the most part.

What’s that you say? You want to see some numbers? I’ve got you covered there. According to Wired, “The carrier said that this year it has improved 3G dropped call performance by 25 percent and invested billions of dollars in infrastructure.” That’s billions, with a b. That’s quite a steep price tag for improving your national infrastructure, but it is indeed necessary if you wish to be taken off the “Worst Customer Satisfaction” list.

You may have heard that AT&T attempted to purchase what many consider to be a sub-prime carrier, T-Mobile, a few months ago, but was rejected by the Department of Justice, literally because it risked providing too much bad service and coverage overall.

Well, it seems as if Big Blue, as some call AT&T in the industry, is at it again, attempting the merger with T-Mobile (whose logo can also comically be seen in Kinect bowling), and the DoJ -and- FCC are at AT&T’s throat this time, with AT&T insisting that the deal go through. What happens next, we shall wait and see!

Read more on both stories here at: Tom’s Guide, Consumer Reports